Case Canon: Conversion to a Customer Service driven culture


Achieved Results
  • A real‐time integrated flow of information between all organizations
    throughout the Campaign-to-Cash process.
    • Sales effectiveness with increased turnover and margin through heightened
      deal transparency
    • All organizations and departments looking and acting on the same

  • Fullfilment & Contract Management Effectivity and Efficiency
    • Efficient contract management
    • Transparent Service Entitlements & SLA management
    • Contract profitability reporting
    • Customer reporting
    • Extensive billing functionality which ensures invoicing is done automatically
      rather than manually.
    • Transparent monitoring of sales orders and working capital

  • Creation of a flexible rules engine to manage the end­‐to­‐end campaign process
    creating the capability and flexibility to offer products and services based on
    customer needs and wants, with the ability to deliver.
    • Capable-to-Promise installed